OUR SECURITY PROCEDURES
We restrict access to personal information about you only to those employees who need to know that information to provide products or services to you.
RETURNS AND REPLACEMENT
At Shop Fireside we want our customers to have the best experience possible. We understand there are times where you need to return something to us. We've set these simple guidelines to ensure a quick and easy return process.
All products properly returned under this policy are eligible for a refund as a credit to the original payment method. We will credit you for the total purchase price upon receipt of the product. All sales are final on any "sale" items.
General Return Policy
An item can be returned if it has not been used and it is within 30 days of the receipt of the product(s). To return a product the item must be in unused condition (i.e. not been removed from its original packing). If you wish to return a product(s) for any reason, please:
Contact us to obtain a Return Merchandise Authorization (RMA) number by calling 636-282-0300 within 30 days of the receipt of the product(s). Please provide us with your name, invoice number and reason for return.
After we have received your request we will send you a return label for all items excluding custom products, grills and smokers. Once we have received the returned item, a return shipping/freight return fee will be applied. This charge will be deducted off the refund of the purchase.
If there was an error on our part, call us and we will send you the correct product at no cost to you.
All Clearance items are sold “as is” and are not eligible for return.
Return of Damaged Product(s)
When receiving a delivery from Shop Fireside it is highly recommended that you inspect the package at the time of delivery by removing the product from the packaging and examining the contents for any physical damage.
Depending on the method of shipment, please follow the following guidelines:
For items shipped via LTL freight. In the presence of the driver, we recommend that you inspect the shipment to ensure all items are correct and all pieces accounted for and undamaged before you accept a shipment. If there is any damage, you have the right to refuse delivery. If you choose to refuse the delivery, you must:
· Make note of the damages on the delivery receipt
· Contact us at 636-282-0300 within 5 days to let us know of your delivery refusal
(NOTE: When you sign the delivery ticket and do not note any damage, the merchandise becomes your property.)
If only part of an item is damaged, you may accept the order. Please note the damages, and contact us. We will replace damaged pieces at no cost to you.
Return of Product(s) Received as a Gift
If you are returning a product that was given to you as a gift, you will receive an in-store credit as your refund. Please contact us at 636-282-0300 for further instructions on how to process your return.
The majority of freight products ship on standard pallets. Your item will be shipping on a pallet for several reasons. Most products that ship free freight are either too heavy or too large dimension-ally for ground shipment. All shipments will require access for a semi-truck and trailer to deliver. If you live in a limited access area or outside of the delivery area, it may be necessary to pick your product up at the nearest freight terminal. We will not be responsible for additional fees or compensate for deliveries in these areas. If this is a concern in your area, your sales representative will be glad to discuss this with the freight company before the item is purchased.
After placing your order, the shipping company will contact you to schedule a time to drop off your delivery. For this reason, it’s extremely important to provide your main contact number at the time of check out. For freight shipments going to a residential address, the shipping company will call you the day the freight is delivered at the local terminal to schedule a delivery appointment. All residential freight requires an appointment to be delivered. Oftentimes, the estimated delivery date on the website will be incorrect because of the appointment policy. Do not make arrangements to stay home to accept delivery until the shipping company calls you to set an appointment.
Our complimentary lift gate service is available for most of our standard pallet items. This platform is installed at the rear of the truck to expedite the process of unloading your package. The driver will take your delivery off the truck for you, but it is your responsibility to bring it onto your property. Please take a few minutes to examine the exterior of your package for any visible damage. You should unpack your item at the time of delivery in the driver’s presence. In the unlikely instance that you recognize damage, remember to note it on the Proof of Delivery (POD) slip that you’ll receive from the driver. Take photos of the noted damage and email them to us at firstname.lastname@example.org. In most cases it is in everyone’s best interest to refuse delivery of the product if damage of any kind is noted. If you choose to accept the freight, you will be responsible for filing any claims with the freight company for damage reimbursement. We will not be responsible for damaged items that are not noted on the POD. By signing the proof of delivery you accept ownership of the property in its current condition.
By using or accessing our Site you agree to follow and abide by these Terms & Conditions. Purchasing and shipping products that are on this site creates an agreement between you (the buyer), this Website, and the site owner, Shop Fireside.
The information on our Site is subject to change without notice, including but not limited to the rules that control the use of the site. By using the site after such changes, you are agreeing to follow and be bound by the terms as stipulated. Shop Fireside nor any party involved in the creation or production of this Site is liable or responsible for any damages arising from your access to or use of this Site. Additionally, Shop Fireside assumes no responsibility or liability for any damages to, or viruses that may infect, your computer equipment or other property on account of your access, use or browsing of this Site or the downloading of any data, images, materials, text or audio/video from the Site.
This Site, along all with the materials and products contained therein are provided "as is" and without warranties of any kind, expressed or implied.
Limitation of Liability
Shop Fireside shall not be held liable for any damages that result from the use of, or the inability to use, the materials or products on this site or the performance of the products, even if Shop Fireside has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability, so the above limitation or exclusion may not apply to you.
All rights are reserved and copyrighted by Shop Fireside including but not limited to product copy, graphics, design and all other text and graphics elements. You may not copy or download any materials displayed on our site except for your personal, noncommercial use. Reproduction, publication, transmission, display, distribution, modification, creating derivative works from, selling or participating in any sale of any content or of the site itself is prohibited without express written permission of Shop Fireside. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order or purchasing Shop Fireside products.
Accuracy of Information
Shop Fireside makes every reasonable effort to ensure that all information contained on the site is accurate and up-to-date. Shop Fireside makes no warranties or representations and assumes no liability or responsibility for errors or errors of omission regarding the site’s content. Content on this site may change without notice.
All trademarks, service marks and trade names of Shop Fireside used in the site are trademarks or registered trademarks of Shop Fireside. All other rights to logos, service marks and trademarks, not limited to company and manufacturer names, featured in this site, remain with their respective owners.
Information verification may be required prior to acceptance of any order. Shop Fireside may choose to limit order quantities on any item and/or refuse service to any customer without prior notification. While errors will be corrected upon discovery, prices and availability of products on the Site may change without notice. Shop Fireside reserves the right to revoke any stated offer and to correct any inaccuracies, errors, or omissions even after an order has been submitted.
Links to Other Web Sites
In an attempt to provide increased value to our visitors, Shop Fireside may link to sites operated by third parties. Shop Fireside has no control over these linked sites, all of which have separate privacy and data collection practices, separate to Shop Fireside. These linked sites are to be accessed at your own risk.
Neither this site nor Shop Fireside has any control over or responsibility for the reliability or quality of product reviews that appear on this site, which are authored independently, and reflect the opinion of the review's author.
Discussions, blogs, postings, transmissions, or bulletin boards on the Site are monitored by Shop Fireside. Shop Fireside assumes no responsibility or liability arising from the content of any such locations nor for any error, defamation, libel, slander, omission, falsehood, obscenity, pornography, profanity, danger, or inaccuracy of any information contained within such locations on the Site. The posting or transmitting any unlawful, threatening, libelous, defamatory, obscene, scandalous, inflammatory, or pornographic material is strictly prohibited. Shop Fireside will fully cooperate with law enforcement or court order requesting or directing disclosure of identities any person(s) posting any such information or materials.
Communications or Transmissions To Shop Fireside
Any communication or transmission of material by you to the Site by electronic mail or otherwise will be treated as, non-confidential and non-proprietary. Anything you transmit or post may be used, by Shop Fireside without compensation to you, for any purpose, including but not limited to publication, reproduction, transmission, publication or broadcast for any purpose whatsoever, including but not limited to developing, manufacturing, and marketing products using such information.